Pre-complaint form

Thank you, your complaint has been saved under .

Co teď?

We've sent a summary of your request to the email address provided ().

Send the faulty goods to us at:
Stanová 2
415 01 Teplice
Czech Republic

Do not forget to send us the complaint number in the shipment (you can write it on the box or enclose it on a piece of paper).

We recommend sending the shipment with the option of tracking its delivery to ensure that it has arrived.

Once we receive the shipment, we will send you a confirmation email. By law, we have 30 days to process the request, but in the vast majority of cases we manage it much faster.

We will send you a report on the settlement of the complaint by e-mail.

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