Pre-complaint form
Thank you, your complaint has been saved under .
Co teď?
We've sent a summary of your request to the email address provided ().
Send the faulty goods to us at:
Freshlabels
Stanová 5
415 01 Teplice
Czech Republic
Do not forget to send us the complaint number in the shipment (you can write it on the box or enclose it on a piece of paper).
We recommend sending the shipment with the option of tracking its delivery to ensure that it has arrived.
Once we receive the shipment, we will send you a confirmation email. By law, we have 30 days to process the request, but in the vast majority of cases we manage it much faster.
We will send you a report on the settlement of the complaint by e-mail.
