Current information on delivery


Hygiene measures

> The safety of our customers and staff members is our highest priority.
> Our online store is currently operating as usual, with high safety measures being taken at our warehouse.
> We all wear masks, disposable gloves and use disinfectants in our warehouses.
> We disinfect the workplace several times a day.
> We don't have lunch together.
> Colleagues who are not required to be present at the workplace, work remotely.


Fast and reliable home delivery

> You can pay your order comfortably from home by credit card or PayPal.
> All our products are in stock.
> Orders placed before 12 am are shipped on the same working day. Orders placed after 12 am are shipped on the next working day.
> You can find out more about delivery and free shipping for your country in our international shipping section.
> We deliver to most EU countries via GLS parcel service. Some restrictions may be in place – find out more
> Specific delivery methods apply to the following countries:
> Germany 
          > Find out more about delivery to Germany here.
> France
          > Colissimo temporarily does not deliver to some areas in France, more info here.
> Because we are sending all the shipments from the Czech Republic, you will receive an email with your tracking number when the shipment is forwarded to Colissimo in France.


30 days for return or exchange

> You can return or exchange all products within 30 days from the day you received your shipment.


We're here for you

> Our fresh (English speaking) service is available at +420 777 077 700 from 8:00 am to 6:00 pm from Monday to Friday except on holidays.
> You can also email us at and we'll answer you within 24 hours (except on weekends).


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