Delivery and transport
What is the price of shipping in the EU?
You can find our shipping time- and cost table here.
Do you ship to the UK after Brexit?
Due to the current uncertain situation between the UK and the European Union, we are unfortunately unable to send orders to the UK.
My order hasn't arrived, what should I do?
The carrier sent you the shipment number in an email. Contact the carrier directly or contact firstname.lastname@example.org, we will be happy to help you find out where and why was the package delayed.
How quickly will my items be shipped after ordering online?
We will ship your order no later than the next business day. Total delivery time depends on the destination country. Delivery times can be found here
What if the package is damaged during transport?
In this case, it would be best to not accept the shipment from the courier, reject the package and inform us of the situation. We will do our best to send you your purchase again or return the paid amount to you as soon as possible. When you decide to accept the package from the courier, remember that you must write a damage report with them directly. Otherwise, the subsequent complaint would not be taken into account by the courier and the damage would be difficult for both you and for us to prove. When damage is found and a report is filed, the consignment remains with the addressee. We guarantee that we will help you with the process of sending the damaged package back to us and with further settlement of the whole matter.
Can I "postpone" the shipment of my order for a few days?
Yes! Write the request in the order or contact our customer service, either by email or phone. Please have your order number on hand.
Can I get free shipping?
Yes you can, find the value of the purchase for free shipping here: https://www.freshlabels.com/international-shipping/
Where can I track my package?
After shipping your package, you will receive a confirmation email, where you will find a link with a trace number to track the shipment.
Can I pick up my online order in your store in Berlin?
Yes! You can now pick up your online order in our store in Berlin. In addition, this service is completely free, so you don’t have to pay for shipping.
How do I know the order is ready to be picked up in the store?
As soon as the order is ready to be picked up, you will receive an SMS and an email from us.
When can I pick up my online order in your store in Berlin?
The delivery time is usually 3 working days. As soon as we send the order from our warehouse, you will receive a shipping confirmation from us. And as soon as your order is ready to be picked up, you will receive an SMS and an email from us.