Returns and exchange

  • How can I return the goods and where to?

    You can return the goods in person at one of our stores.

    According to a government order our stores are temporarily closed. Please use temporarily another exchange or return method.

    Alternatively, you can send it as a registered package to the address of our warehouse in Teplice (Stanová 1182/2, Teplice, 41501) together with this filled out form and we will take care of everything else. Any postage is paid by the customer him/herself.

  • Until when can I return the goods?

    Because we want to offer you the best service, you can return the goods within an extended period of 30 days from the purchase of the goods.

  • Where can I find the return / exchange form?

    The form that needs to be filled out and delivered in the case of sending the package back to the warehouse in Teplice can be found here. You can also find the form at the back side of your invoice that you received together with your ordered products.

  • Who pays for the postage when returning the goods?

    The customer pays for the postage him/herself. In your our own interest, we recommend insuring the package in the amount of the price of the goods. This service should be offered to you at the post office when sending the package back.

  • How long will it take to get my money back to my bank account if I send the goods to the warehouse in Teplice?

    If the goods are sent to our warehouse in Teplice, your money will be returned within 14 days of the delivery of the parcel to us. However, this time is usually much shorter (in the order of days).

  • The products do not fit me and I would like to exchange /return them. How do I do that?

    Exchange of goods outside the Czech Republic is not possible. However, you can return the goods and then place a new order. You can return the goods in person at our stores or send it as a registered package to the address of our warehouse in Teplice (Stanová 1182/2, Teplice, 41501) together with this completed form and we will take care of everything. Any postage is paid by the customer himself.

  • How can I return the goods and where?

    You can return the goods in person at one of our stores or send it as a registered package to the address of our warehouse in Teplice (Stanová 1182/2, Teplice, 41501) with this filled out form and we will take care of everything else. Any postage is paid by the customer him/herself.

  • When will I have my money back?

    At our stores, they will immediately refund your money using the same method that you paid for the goods. When paying by card, it takes up to 5 working days to rewrite the money. If the goods are sent by parcel to the warehouse in Teplice, your money will be refunded within 14 days of delivery of the parcel. Usually, this time is much shorter (in the order of days).

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