Return of goods

Thank you, your return request has been saved under .

What's next?

We've sent a summary of your request to the email address provided ().

Send the goods you want to return to us in an unworn condition together with all tags to the address:
Returning goods / claims
Milady Horákové 452/11
170 00 Prague
Czech Republic

Don't forget to send us the request number in the shipment (you can write it on the box or enclose it on a piece of paper.

We recommend sending the shipment with the option of tracking its delivery to ensure that it has arrived.

The request is valid from the day you send the package. Therefore, please send the goods as soon as you complete the form.

Once we receive the shipment, we will send you a confirmation email. By law, we have 30 days to process the request, but in the vast majority of cases we manage it much faster.

We'll email you a report of the refund process and send the money back to your card or account.

Sing in


Join us


I agree to receiving information about featured products, new releases and special promotions. You can modify or cancel your subscription to this information at any time free of charge by clicking on the link in our email.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Join the Fresh community!

  • You wont miss out on exclusive offers and treats
  • You can follow your order status
  • You wont have to fill out your customer data every time
  • You can save products to Wishlist and then share it to Santa

Forgotten password

You will receive a new password via e-mail.